Reference

Terms and Conditions That Govern Your Account

When you open an account with us, these terms shape how your deposits work, how withdrawals are verified, and what happens if your account needs suspension or closure.

Account Setup RulesPayment & Withdrawal TermsAccount Suspension & ClosureDispute & Refund Process
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iya 777 Terms and Conditions That Govern Your Account
GET HELP INTERPRETING TERMS

Reach Our Team When Questions Arise

Team online

Live Chat

Open the chat window inside your account lobby during your session. Our support team responds to queries about account terms, payment holds and withdrawal requirements within minutes.

Email Support

Send questions about these Terms to our compliance mailbox. We reply within 24 hours with clarification on eligibility, account restrictions, or the dispute process.

Account Settings

Review your active terms, payment method details and communication preferences in the account settings panel. Update your choices anytime; changes take effect on your next session.

HOW WE PROTECT YOUR RIGHTS

Your Data, Security and Account Control

Account Verification

When you open an account, we collect your name, phone number and ID. This is required by local payment partners like DANA, OVO, GoPay and QRIS to process deposits and withdrawals. We do not share your data with third parties outside settlement.

Withdrawal Verification

Payouts are only sent to the payment method you deposited from. If we detect inconsistencies — different name or account number — we hold the withdrawal and contact you to confirm. This protects your funds and keeps our terms compliant.

Session Security

Your login session expires after 30 minutes of inactivity. We use encrypted connection protocols for all deposits and withdrawals. Never share your PIN or password; we will never ask for these in support channels.

Data Retention

Account records, transaction history and chat logs are kept for 24 months after closure. After that period, personal data is permanently deleted unless local law requires longer retention for regulatory compliance.

Request Changes to Your Account

You can request account closure, data export or payment method updates through your account settings or by contacting live chat. Changes to core details like registered phone or ID require identity re-verification before processing.

Dispute Escalation

If you believe a charge was incorrect or a withdrawal was held in error, open a dispute ticket in your account. We review all cases within 5 business days and work with your payment provider to investigate.

Questions About Your Account Terms

Account violations — including duplicate accounts, payment fraud or abusive behaviour — may result in suspension or permanent closure. We will notify you of the reason and provide an appeals process through support. Your wallet balance is forfeited if we determine breach, except where local law mandates refund or return.

You can request account closure through settings or live chat anytime. Any remaining balance is paid to the original deposit method via our standard withdrawal process. Closure requests are processed within 24 hours, though final payout depends on your payment provider's settlement schedule.

Yes. All payment flows — DANA, OVO, GoPay, QRIS and bank transfers — are governed by our Terms. We follow the security and dispute procedures set by each provider and are bound by their chargeback and reversal rules. Disputes must be filed with your payment provider within their timeframe.

We may suspend your account temporarily during payment verification, fraud investigation or system maintenance. Temporary suspensions are usually lifted within 24–48 hours. Permanent suspension due to policy breach is irreversible and may result in funds forfeiture where permitted by local law.

We retain your account data, transaction history and communication records for 24 months after closure. This allows us to respond to disputes, process delayed withdrawals and meet regulatory requirements. After 24 months, personal information is deleted unless required by law to retain longer.

Phone number changes can be made in your account settings without re-verification. Changes to your registered name or ID require identity confirmation through live chat or email. We do this to ensure your withdrawal account matches your registered details with payment providers.

Contact live chat or email support immediately with the date, time and transaction details. We freeze the account, investigate within 24 hours and work with your payment provider to reverse fraud if confirmed. Change your password at login and enable additional security measures if available.

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